Privacy Policy

Quantael ("we", "us", "our") is committed to protecting the personal information of individuals who engage with our services. This Privacy Policy explains what data we collect, how we use it, and your rights with respect to that data. It applies to participants in our programs, visitors to our website, and anyone who contacts us with an enquiry.

This policy is written in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA). If you have questions, please contact us at privacy@quantena.

1. Data Controller

The data controller for personal data processed under this policy is:

Quantael
75/3 Thonglor Soi 13, Watthana
Bangkok 10110, Thailand
Email: privacy@quantena

2. Data We Collect

We collect the following categories of personal data:

• Contact information: name, email address, telephone number, provided when you submit an enquiry or enrol in a program.
• Program participation data: program attendance, session feedback, and planning worksheet information shared during a program.
• Technical data: IP address, browser type, pages visited, and session duration collected automatically when you use our website.
• Communications data: content of messages sent to us via email or our contact form.

We do not collect sensitive financial data (account numbers, credit scores) and do not require participants to disclose specific financial figures. Any financial figures used in worksheet exercises remain under participant control.

3. How We Use Your Data

We use personal data for the following purposes:

• Responding to enquiries and communicating program details prior to enrolment.
• Managing program enrolment, scheduling, and delivery.
• Sending post-program materials and, where applicable, follow-up session reminders.
• Improving our programs based on anonymised feedback analysis.
• Meeting legal obligations under Thai law.
• Website analytics to understand how visitors use our site (only with your cookie consent).

We do not use personal data for automated decision-making or profiling.

4. Legal Basis for Processing

We process personal data on the following legal bases under the PDPA:

• Consent: for marketing communications and non-essential cookies.
• Contract performance: for data required to deliver an enrolled program.
• Legitimate interests: for responding to enquiries and website security.
• Legal obligation: where required by Thai law.

5. Data Retention

We retain personal data for the following periods:

• Enquiry data (no enrolment): 12 months from last contact.
• Participant program records: 3 years from program completion.
• Anonymised feedback and aggregated analytics: indefinitely.
• Financial records and invoices: 7 years as required by Thai accounting law.

After the relevant retention period, data is securely deleted. You may request early deletion subject to legal retention requirements.

6. Data Sharing

We do not sell, rent, or share personal data with third parties for commercial purposes. Data may be shared with:

• Service providers: email and communication platforms used to deliver program materials, operating under data processing agreements.
• Analytics providers: where you have consented to analytics cookies, aggregated and anonymised usage data may be processed by analytics services.
• Legal authorities: where required by Thai law or a valid legal order.

Quantael does not receive referral fees from any financial institution, property agency, or product provider, and does not share participant data with such parties.

7. Data Protection Measures

We implement the following measures to protect personal data:

• Encrypted transmission for all website data exchanges (HTTPS).
• Access to participant data limited to Quantael staff with a legitimate operational need.
• Secure deletion protocols when data reaches its retention limit.
• Annual review of data handling processes.
• PDPA compliance certification (2022).

8. Cookies

Our website uses cookies. For a full explanation of which cookies we use and how to manage them, please read our Cookie Policy.

9. Your Rights

Under Thailand's PDPA, you have the following rights with respect to your personal data:

• Right of access: to request a copy of the personal data we hold about you.
• Right to rectification: to request correction of inaccurate data.
• Right to erasure: to request deletion of your data, subject to legal retention requirements.
• Right to data portability: to receive your data in a structured, commonly used format.
• Right to object: to processing based on legitimate interests.
• Right to withdraw consent: at any time for consent-based processing.
• Right to lodge a complaint: with the Office of the Personal Data Protection Committee (PDPC) of Thailand.

To exercise any of these rights, contact privacy@quantena. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external resources. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies before providing personal data.

11. Children's Privacy

Our programs and website are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Last Updated date at the top of this page. Continued use of our website or services following a material change constitutes acceptance of the updated policy. Significant changes will be communicated directly to participants by email where possible.

13. Contact

For any questions or requests related to this Privacy Policy or your personal data:

Email: privacy@quantena
Post: Quantael, 75/3 Thonglor Soi 13, Watthana, Bangkok 10110, Thailand